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Privacy Policy

Privacy Notice

This privacy notice outlines how Ibn Sina Sanctuary utilises and safeguards information provided by you during your visit to this website or through other means of contact. It also specifies the lawful basis under the Data Protection Act 2018 and the General Data Protection Regulation (‘GDPR’) that permits us to process this information.


You are free to explore our website without the need for contact or service utilisation. To enhance the website and your online experience, we employ cookies or Google Analytics to track your access. For individuals under 16 years old, consent from a parent, guardian, or carer is mandatory to contact us via the website or phone.


Consent to Process Personal Data

Ibn Sina Sanctuary is dedicated to safeguarding your privacy and seeks explicit written consent to hold personal data solely for the purpose of providing counselling. Any data analysis is conducted to enhance our service quality. When contacting us via the website or phone, you'll be required to provide specific information for identification purposes. Rest assured, this information is securely held and used in adherence to data protection principles, our policies, and the BACP Ethical Framework for Good Practice.


Basis of Information Handling

The basis for holding or sharing your information is detailed below, along with the constraints on confidentiality. You have the right to access, amend, or request deletion of your information. Ibn Sina Sanctuary adheres to best practices and legal guidance regarding data retention. By visiting our website, you agree to the terms of this Privacy Notice.


Types of Personal Data Collected

Regardless of becoming a client, your personal data is utilised for initiating counselling, collected mainly during the initial contact and assessment.


Information Usage

We collect data to understand your clinical needs, allocate appropriate counsellors, and ensure the fulfilment of our contractual obligations. Your consent, legal obligations, and legitimate interests guide the processing of personal data.


Data Storage

Information collected is not transferred outside the European Economic Area. Ibn Sina Sanctuary ensures secure treatment of data in accordance with privacy policies.


Security Measures

Although we implement security measures, we cannot guarantee the complete security of information transmitted via the internet.


Links to Other Websites

Our website may contain links to external sites. Ibn Sina Sanctuary is not responsible for the privacy practices of these sites.


Controlling Personal Information

Your personal information is not shared without consent, except in exceptional circumstances outlined by law and ethical responsibilities.


Access to Information

You have the right to access personal information and client notes. Incorrect information will be corrected promptly.


Complaints Procedure

Our aim is to handle complaints swiftly and confidentially. If informal resolution fails, formal complaints will be acknowledged within five working days and investigated promptly. If dissatisfied with the response, you can escalate the complaint to external organisations, subject to prior investigation by Ibn Sina Sanctuary.